Which services to provide perplex
retailers. Which services make an impact with customers? How do you avoid
wasting money on ones that really aren’t needed?When I asked
retailers to send questions they’d like to ask consumers, customer
service-related topics ranked near the top.
Our consumers enjoyed these questions, so much so that not all
their answers would fit on these pages.
Meet this month’s panelists:
Sylvia Martinez, 54, teaches high school drama at a
magnet school in Baton Rouge, La. Her ’60s-era house is on a 100-by-200-foot
lot, which is a good-sized yard by city standards. She is married with two
children.
Rebecca Albers is an accountant in Orange County, Calif.
She’s a chief financial officer at a software consulting firm, in her mid-40s
and lives in a condo with three continuous patios that could be considered a
small yard. She loves container gardening and has dozens of potted plants, from
ornamental trees to small annuals.
Natalie Ghidotti lives in the urban area of Little Rock,
called Midtown by locals, with her husband and newborn son. The couple bought
the house two years ago and have just finished renovations and are now turning
their attention to the yard. Ghidotti works in a public relations office and is
in her early 30s.
Click on a page below to download each article's PDF file.